Contact us
Tell us who you are and what you're looking for. We'll direct you to the right place.
Contact information
Choose a topic to find the phone number, email, and address of the team that can help you.
Simple, fast option
Open an RRSP+, change your contributions or view your balance in your online account.
Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.
By phone
1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.
By email
In person
By mail
Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5
By fax
1-888-383-2501 (toll-free in Québec)
514-383-2501
Are you 55 or older?
You can submit your redemption request for retirement in your online account. See the detailed steps.
Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.
Saving Services
By phone
1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.
By email
In person
By mail
Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5
By fax
1-888-383-2501 (toll-free in Québec)
514-383-2501
Prepare the documents you'll need to provide
To speed up processing of your Home Buyers' Plan (HBP) withdrawal request, see the list of required documents.
Want to repay your HBP?
Make your repayment easily from the My Fonds and FlexiFonds accounts section in your online account.
Saving Services
Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.
By phone
1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.
By email
In person
By mail
Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5
By fax
1-888-383-2501 (toll-free in Québec)
514-383-2501
Explore at your own pace
Visit our page on FlexiFonds mutual funds to learn more about these complementary savings solutions.
FlexiFonds Advisory Centre
By phone
1-833-383-2121 (toll-free in Québec)
514-850-4981
Business hours: Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 5 p.m.
By email
By mail
FlexiFonds de solidarité FTQ
545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4
Simple, fast option
Open a FlexiFonds account, change your contributions, or request a TFSA withdrawal ($5,000 or less) from your online account.
FlexiFonds Advisory Centre
Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.
By phone
1-833-383-2121 (toll-free in Québec)
514-850-4981
Business hours: Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 5 p.m.
By email
By mail
FlexiFonds de solidarité FTQ
545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4
Get a head start
Before contacting us, complete My Game Plan in your online account. Your plan will form the basis of the discussion with your advisor, and you won't have to repeat your information.
FlexiFonds Advisory Centre
Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.
By phone
1-833-383-2121 (toll-free in Québec)
514-850-4981
Business hours: Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 5 p.m.
By email
By mail
FlexiFonds de solidarité FTQ
545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4
Need help with your online account?
We'll walk you through these common tasks, step by step:
Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.
By phone
1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.
By email
In person
Saving Services
Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.
By phone
1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.
By email
In person
By mail
Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5
By fax
1-888-383-2501 (toll-free in Québec)
514-383-2501
Save time, do it online!
Frequently asked questions
Because the Fonds is subject to a share redemption policy, it can redeem your shares only if your situation meets one of the redemption criteria set out in Schedules 1 and 2 of the Prospectus.
If you are 55 or older, you can request the redemption of your shares from your online account or by phone. If you are under 55, please contact Saving Services.
This tax document is issued by the Fonds de solidarité FTQ and confirms that you have invested in a workers' fund or contributed to your RRSP+ if applicable.
Basically, four documents are required to process your request to the Fonds. Be sure to provide them when you submit your request.
Every year, you will pay back a portion of the amount you withdrew from your RRSP under the HBP. The full amount must be repaid within 15 years.
The Fonds share value is updated twice a year, around June 23 and December 23.
You can benefit from the savings in your RRSP+ well before your 65th birthday, but only under certain conditions.
Other situations
Contact head office
Contact head office
Submit an issue
Submit an issue
To submit an issue and obtain proper, prompt resolution, please follow one of the procedures below:
For any questions related to your employer account
Opening an employer account, setting up the RRSP+, submitting and paying a remittance, or managing your account.
By phone
1-888-385-3723
Business hours: Monday to Friday, 8 a.m. to 4 p.m.
By mail
545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4
Save time, do it online!
Frequently asked questions
Compared to a traditional RRSP, the RRSP+ at the Fonds offers your employees not one, but two tax benefits: The deduction applicable to any RRSP and the Fonds' additional 30 percent tax credit.
To contribute to the RRSP+, you must be at least 18 years of age and reside in the province of Québec. As soon as a person receives employment income, they can contribute to an RRSP and start building capital for retirement.
No. However, the Fonds may limit the subscription options available in order to meet its commitments and maintain a balanced business model. This potential limit will not affect savers who contribute via payroll deduction.
No. The employer's contribution is optional. It's up to you to decide whether you wish to participate in your employees' retirement savings.
You must employ at least one employee and make monthly remittances and payments for your employees.
Yes: 26-52 pay periods, 48-52 pay periods, 24 pay periods, and 12 pay periods.
Other situations
Contact head office
Contact head office
Submit an issue
Submit an issue
To submit an issue and obtain proper, prompt resolution, please follow one of the procedures below:
Contact information
Choose a topic to find the phone number, email, and address of the team that can help you.
Fonds locaux de solidarité FTQ
By phone
Find your Fonds local to get its phone number.
By email
By mail
5050 Des Gradins Blvd., Suite 130
Québec, Québec
G2J 1P8
By fax
418-624-0462
Fonds régionaux de solidarité FTQ
Contact your regional team
To connect directly with the experts in your region, browse the Fonds régionaux directory.
By phone
1-866-508-0170 (toll-free)
514-383-9498
By email
By mail
545 Crémazie Blvd. East, Suite 620
Montréal, Québec
H2M 2V1
By fax
514-383-4661
Fonds de solidarité FTQ (head office)
Par la poste
545 Crémazie Blvd. East, Suite 200
Montréal, Québec
H2M 2V1
Fonds immobilier de solidarité FTQ
For the development of a residential, commercial, office, industrial, institutional, mixed-use, or social and community real estate project.
By phone
By email
By mail
545 Crémazie Blvd. East, Suite 600
Montréal, Québec
H2M 2V1
Fonds immobilier de solidarité FTQ
By phone
By email
By mail
545 Crémazie Blvd. East, Suite 600
Montréal, Québec
H2M 2V1
Other situations
Contact head office
Contact head office
Submit an issue
Submit an issue
To submit an issue and obtain proper, prompt resolution, please follow one of the procedures below:
Frequently asked questions
We finance businesses of all sizes, at various stages of growth, across Québec. Our analysis considers factors such as market outlook, the company's presence and positive economic impact in Quebec, team expertise, and ESG criteria.
We offer custom financing packages in the form of share capital and unsecured financing that are tailored to every business.
The process generally involves discussions with an advisor, submitting documents for review, and signing an agreement. We support businesses at every stage to help them prepare their application.
The timeline varies depending on your needs and the nature of your project. For smaller projects, the process from analysis to disbursement generally takes one to three months.
The right contact depends on the amount of financing or the type of project.
- Under $100,000: contact your Fonds local de solidarité through our form
- $100,000 to $5M: contact your Fonds régional de solidarité through our form
- Over $5M: contact an investment expert in your sector
- Real estate project: contact the Fonds immobilier de solidarité