Contact us

Tell us who you are and what you're looking for. We'll direct you to the right place.

Personal Employers Businesses

Contact information

Choose a topic to find the phone number, email, and address of the team that can help you.

Contribute to my RRSP+ or change my contributions Request a share redemption (withdrawal or transfer) Request an HBP withdrawal or repay my HBP Learn about the FlexiFonds offering (TFSA, RRIF, LIRA, etc.) Open a FlexiFonds account, change it or make a withdrawal Get financial advice Get technical support Other

Simple, fast option

Open an RRSP+, change your contributions or view your balance in your online account.

Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.

By phone

1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.

By email

Write to us

By mail

Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5

By fax

1-888-383-2501 (toll-free in Québec)
514-383-2501

Are you 55 or older?

You can submit your redemption request for retirement in your online account. See the detailed steps.

Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.

Saving Services

By phone

1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.

By email

Write to us

By mail

Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5

By fax

1-888-383-2501 (toll-free in Québec)
514-383-2501

Prepare the documents you'll need to provide

To speed up processing of your Home Buyers' Plan (HBP) withdrawal request, see the list of required documents.

Want to repay your HBP?

Make your repayment easily from the My Fonds and FlexiFonds accounts section in your online account.

Saving Services

Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.

By phone

1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.

By email

Write to us

By mail

Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5

By fax

1-888-383-2501 (toll-free in Québec)
514-383-2501

Explore at your own pace

Visit our page on FlexiFonds mutual funds to learn more about these complementary savings solutions.

FlexiFonds Advisory Centre

By phone

1-833-383-2121 (toll-free in Québec)
514-850-4981
Business hours: Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 5 p.m.

By email

Write to us

By mail

FlexiFonds de solidarité FTQ
545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4

Simple, fast option

Open a FlexiFonds account, change your contributions, or request a TFSA withdrawal ($5,000 or less) from your online account.

FlexiFonds Advisory Centre

Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.

By phone

1-833-383-2121 (toll-free in Québec)
514-850-4981
Business hours: Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 5 p.m.

By email

Write to us

By mail

FlexiFonds de solidarité FTQ
545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4

Get a head start

Before contacting us, complete My Game Plan in your online account. Your plan will form the basis of the discussion with your advisor, and you won't have to repeat your information.

FlexiFonds Advisory Centre

Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.

By phone

1-833-383-2121 (toll-free in Québec)
514-850-4981
Business hours: Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 5 p.m.

By email

Write to us

By mail

FlexiFonds de solidarité FTQ
545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4

Need help with your online account?

We'll walk you through these common tasks, step by step:

Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.

By phone

1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.

By email

Write to us

Saving Services

Have your Personal Saver Number ready, a "P" followed by 9 digits, displayed in the upper-right corner of your online account. Example: P1234-5678-9.

By phone

1-800-567-3663 (toll-free in Québec)
514-383-3663
Business hours: Monday to Friday, 8:30 a.m. to 5:00 p.m.

By email

Write to us

By mail

Fonds de solidarité FTQ
CP 1000, Succ. Chabanel
Montréal, Québec H2N 0B5

By fax

1-888-383-2501 (toll-free in Québec)
514-383-2501

Frequently asked questions

Under what conditions can I withdraw the money held in my RRSP+ with the Fonds?

Because the Fonds is subject to a share redemption policy, it can redeem your shares only if your situation meets one of the redemption criteria set out in Schedules 1 and 2 of the Prospectus.

Learn more
How do I request to redeem shares in my RRSP+ with the Fonds?

If you are 55 or older, you can request the redemption of your shares from your online account or by phone. If you are under 55, please contact Saving Services.

Learn more
What is the purpose of RL-10/ RRSP receipt and how do I use it on my tax returns?

This tax document is issued by the Fonds de solidarité FTQ and confirms that you have invested in a workers' fund or contributed to your RRSP+ if applicable.

Learn more
What documents do I need to provide to submit an HBP repayment to the Fonds?

Basically, four documents are required to process your request to the Fonds. Be sure to provide them when you submit your request.

Learn more
How do HBP repayments work?

Every year, you will pay back a portion of the amount you withdrew from your RRSP under the HBP. The full amount must be repaid within 15 years.

Learn more
When is the Fonds share return updated?

The Fonds share value is updated twice a year, around June 23 and December 23.

View returns
Can I withdraw money from my RRSP+ before age 65?

You can benefit from the savings in your RRSP+ well before your 65th birthday, but only under certain conditions.

Learn more
See all questions

Other situations

Contact head office

See more

Contact head office

545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4
Fax: 514-850-4888
Close

Submit an issue

See more

Submit an issue

To submit an issue and obtain proper, prompt resolution, please follow one of the procedures below:

Inform the Fonds of an issue

Inform FlexiFonds of an issue

Close

For any questions related to your employer account

Opening an employer account, setting up the RRSP+, submitting and paying a remittance, or managing your account.

By phone

1-888-385-3723
Business hours: Monday to Friday, 8 a.m. to 4 p.m.

By mail

545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4

Save time, do it online!

Frequently asked questions

What's the difference between the Fonds de solidarité FTQ RRSP+ and a traditional RRSP?

Compared to a traditional RRSP, the RRSP+ at the Fonds offers your employees not one, but two tax benefits: The deduction applicable to any RRSP and the Fonds' additional 30 percent tax credit.

Learn more
Who can contribute to the RRSP+ at the Fonds?

To contribute to the RRSP+, you must be at least 18 years of age and reside in the province of Québec. As soon as a person receives employment income, they can contribute to an RRSP and start building capital for retirement.

Learn more
Is there a maximum annual contribution for employees?

No. However, the Fonds may limit the subscription options available in order to meet its commitments and maintain a balanced business model. This potential limit will not affect savers who contribute via payroll deduction.

Learn more
As an employer, am I obliged to contribute to my employees' RRSP+ at the Fonds?

No. The employer's contribution is optional. It's up to you to decide whether you wish to participate in your employees' retirement savings.

Learn more
How do I know if I am eligible to offer payroll deduction to my employees?

You must employ at least one employee and make monthly remittances and payments for your employees.

Learn more
Do payroll deductions apply to all pay frequencies?

Yes: 26-52 pay periods, 48-52 pay periods, 24 pay periods, and 12 pay periods.

Learn more
See all questions

Other situations

Contact head office

See more

Contact head office

545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4
Fax: 514-850-4888
Close

Submit an issue

See more

Submit an issue

To submit an issue and obtain proper, prompt resolution, please follow one of the procedures below:

Inform the Fonds of an issue

Inform FlexiFonds of an issue

Close

Contact information

Choose a topic to find the phone number, email, and address of the team that can help you.

Financing from $250,000 to $5M Financing under $250,000 Financing over $5M Real estate project Property management

Fonds locaux de solidarité FTQ

By phone

Find your Fonds local to get its phone number.

By email

Write to us

By mail

5050 Des Gradins Blvd., Suite 130
Québec, Québec
G2J 1P8

By fax

418-624-0462

Fonds régionaux de solidarité FTQ

Contact your regional team

To connect directly with the experts in your region, browse the Fonds régionaux directory.

By phone

1-866-508-0170 (toll-free)
514-383-9498

By email

Write to us

By mail

545 Crémazie Blvd. East, Suite 620
Montréal, Québec
H2M 2V1

By fax

514-383-4661

Fonds de solidarité FTQ (head office)

Par la poste

545 Crémazie Blvd. East, Suite 200
Montréal, Québec
H2M 2V1

Fonds immobilier de solidarité FTQ

For the development of a residential, commercial, office, industrial, institutional, mixed-use, or social and community real estate project.

By phone

514-847-5700

By email

Write to us

By mail

545 Crémazie Blvd. East, Suite 600
Montréal, Québec
H2M 2V1

Fonds immobilier de solidarité FTQ

By phone

514-383-2522

By email

Write to us

By mail

545 Crémazie Blvd. East, Suite 600
Montréal, Québec
H2M 2V1

Other situations

Contact head office

See more

Contact head office

545 Crémazie Blvd. East, Suite 200
Montréal, Québec H2M 2W4
Fax: 514-850-4888
Close

Submit an issue

See more

Submit an issue

To submit an issue and obtain proper, prompt resolution, please follow one of the procedures below:

Inform the Fonds of an issue

Inform FlexiFonds of an issue

Close

Frequently asked questions

Is my business eligible for financing from the Fonds?

We finance businesses of all sizes, at various stages of growth, across Québec. Our analysis considers factors such as market outlook, the company's presence and positive economic impact in Quebec, team expertise, and ESG criteria.

Learn more
What financing options does the Fonds offer?

We offer custom financing packages in the form of share capital and unsecured financing that are tailored to every business.

Learn more
How do I apply for financing?

The process generally involves discussions with an advisor, submitting documents for review, and signing an agreement. We support businesses at every stage to help them prepare their application.

Learn more
How long does it take to get financing?

The timeline varies depending on your needs and the nature of your project. For smaller projects, the process from analysis to disbursement generally takes one to three months.

Learn more
Who should I contact to discuss a project?

The right contact depends on the amount of financing or the type of project.