How to request assistance

If you're having trouble navigating the site or filling in the web forms, you can request assistance by sending an email to:

You can also help improve our site's accessibility by emailing us your comments or suggestions.

What is web accessibility?

Web accessibility is a set of standards that allow people with disabilities to see, understand, navigate and interact on the web and help out seniors who are dealing with changes in their physical abilities. In 2012, 13.7% of the Canadian population (3.8 million people) reported living with a disability.

Web accessibility provides users with non-discriminatory web access, no matter the nature of the technologies used to access information. Blind individuals need a website to be compatible with voice-over or braille screen-reading software that can interpret web page content, while hearing-impaired individuals need closed captioning so video content is accessible to them.

Accessibility standards

As of December 5, 2017, this website meets the requirements outlined in the three web accessibility standards outlined by the Quebec government:

  • Standard on the accessibility of a website (SGQRI-008-01)
  • Standard on the accessibility of a downloadable document (SGQRI-008-02)
  • Standard on the accessibility of multimedia in a website (SGQRI-008-03)

And our teams continue to make every effort to comply with these standards.

Adaptation technologies

The following adaptation tool/web browser pairings were used to test this site:

  • NVDA 2017.2, Firefox 50.0
  • Jaws 17.0.2729, Internet Explorer 11.0.7
  • VoiceOver 10.3.3, Safari on IOS

Site-specific accessibility tools

Our website's pages meet the following criteria:

  • The page text language are screen-reader enabled.
  • The site's browsing mechanisms are consistent.
  • It's possible to navigate the website using only a keyboard.
  • The site complies with W3C CSS content presentation standards.
  • The page content and structure meet standards, and each HTML tag is used according to its meaning.
  • HTML5 tags are based on ARIA roles.
  • Each link has a status when highlighted.
  • Title tags are only used to structure content hierarchically.
  • Links are correctly identified.
  • Relevant images all have an ALT tag that summarizes the content.
  • Labels are associated with form fields using a unique ID.
  • Where possible, links are contextualized for ease of understanding.
  • There's a link for screen readers at the top of each page to jump directly to the content.
  • Forms are designed according to accessibility standards.
  • Text size can be changed through a browser setting.
  • The website has sufficient contrast.

Non-compliant content

Some content elements present a hurdle in terms of accessibility. We will correct this situation progressively. For example:

  • There's no alternative for users who have JavaScript disabled.
  • Transcripts aren't available for all video content.
  • Not all videos have synchronized subtitles.
  • The site has not been tested for users with deuteranopia, protanopia and tritanopia.
  • At this time, only a few pages have been tested for accessibility.

Excluded content

Only the updated, modern version of the website has accessibility feature; no updates will be made to the old version to make it accessible.

Schedule of work

We are currently working to make these pages accessible. The level of accessibility required by the SGQRI-008-01 standard will eventually be reached.

The Fonds de solidarité FTQ's commitment

Website accessibility is an important issue for people with disabilities. In recent years, the web has become an essential source of information. It's also a great way to process all kinds of transactions, whether commercial, financial or administrative, all from the comfort of home. For this reason, the Fonds has committed to take steps to promote accessibility and develop expertise in order to benefit its customers.

The Fonds' mission isn't limited to helping individuals adapt their means of communication to develop or acquire new skills. It must also broaden the scope of its mission to promote a barrier-free society in which people with visual disabilities can fully participate in today's information society.