Who are our Saving Services agents?
On the phone or at a service point, our Saving Services staff will help you through the retirement savings process. They'll also answer all your questions with transparency; at the Fonds, no one is paid on a commission basis!
3 things to know about our call centre agents
The welcome call
A human touch
Short wait times
Sometimes we meet savers who are going through difficult times, whether it's a divorce, the death of a loved one or financial issues. In such cases, I’m motivated to provide impeccable, humane support to make them forget the red tape required in redemption request cases.Mahmoud, Senior Information Agent, Call Centre
Service point staff
They are in the best position to describe what they do on a day-to-day basis!
"One day, a family came to our branch to make a withdrawal under the HBP program. They were so happy to finally be able to buy their first home that they came to the Fonds as a group to celebrate!"
Hélène, Support agent, Montréal service point
"The savers who come see me are retired and want to stay invested with the Fonds for a long time to come. They are satisfied with the performance and quality of service. During their annual visit, they're excited to tell me about the many projects they have in mind."
Antonietta, Senior Information Agent, Pointe-Claire service point
You might find the answer to your question there!.
At a service point
Saving Services FAQ
Prospectus_EN ( 641 Kb )