How can I inform the Fonds of an issue?

An issue can often be resolved with just one call. Our staff is trained to solve issues and meet your needs efficiently and quickly. Simply contact Shareholder Services.

By phone:

  • Toll free (in Québec only): 1-800-567-3663
  • In other provinces and internationally: 514-383-3663

Online:

Submit an issue

The Fonds de solidarité FTQ will study and process your file in an unbiased way, confidentially and in full respect of the people involved.

If after contacting us you’re still not satisfied with the answer or treatment you’ve received, you can request your file be forwarded to a manager.

The manager will analyze the problem and contact you within two working days.

In most cases, issues will be resolved in the previous steps. If this isn’t the case, however, you can submit a complaint in writing detailing the facts of the issue, why you’re unsatisfied and corrective measures desired and send it to the address below. The Fonds de solidarité FTQ will respond in writing within 10 working days from the date of receipt of the complaint.

Saving Services Fonds de solidarité FTQ 8717 Berri Street Montréal, Québec H2M 2T9

Do you have more questions?

Our agents will be pleased to answer any questions you may have at:

1 800 567-3663
Legal Notes
Please read the prospectus before buying Fonds de solidarité FTQ shares. Copies of the prospectus may be obtained on the fondsftq.com website, from a local representative or at the offices of the Fonds de solidarité FTQ. The shares of the Fonds de solidarité FTQ are not guaranteed, their value changes and past performance may not be repeated.
Prospectus En ( 878 Kb )