Saving Services staff
Find out the people who deliver this personalized service.
Who are our Saving Services agents?
On the phone or at a service point, our Saving Services staff will help you through the retirement savings process. They'll also answer all your questions with transparency; at the Fonds, no one is paid on a commission basis!
3 things to know about our call centre agents
The welcome call
One of our agents always calls new Fonds savers to welcome them to the Fonds' extended family! This is a practice we hold close to our hearts
A human touch
At the Fonds, we prefer humans to robots. When you call Saving Services, you'll speak directly to one of our agents, without getting lost in a labyrinth of phone options!
Short wait times
Nobody likes to be put on hold! At Saving Services, we do our utmost to answer you in under 90 seconds and thereby offer you a response time that sets itself apart!
Sometimes we meet savers who are going through difficult times, whether it's a divorce, the death of a loved one or financial issues. In such cases, I’m motivated to provide impeccable, humane support to make them forget the red tape required in redemption request cases.
Mahmoud, Senior Information Agent, Call Centre
Service point staff
They are in the best position to describe what they do on a day-to-day basis!
"One day, a family came to our branch to make a withdrawal under the HBP program. They were so happy to finally be able to buy their first home that they came to the Fonds as a group to celebrate!"
Hélène, Support agent, Montréal service point
"The savers who come see me are retired and want to stay invested with the Fonds for a long time to come. They are satisfied with the performance and quality of service. During their annual visit, they're excited to tell me about the many projects they have in mind."
Antonietta, Senior Information Agent, Pointe-Claire service point
Contact us
Do not feel like traveling or calling? Check out our website, especially our FAQ.
You might find the answer to your question there!
At a service point
Come meet us in Montréal or Québec City! Other service points are also open elsewhere in Québec during RRSP period, which runs from December to February.
By phone
Call us at 1-800-567-3663, Monday to Friday, 8:30 a.m. to 5 p.m. We will be happy to help you!
