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Fonds de solidarité FTQ (Head Office)

Head Office

Head Office Fonds de Solidarité FTQ
545 Crémazie Blvd. East, Suite 200 Montréal,
Québec H2M 2W4

  • Phone: 514 383-8383

Human Resources

Human Resources

545 Crémazie Blvd. East, Suite 200 Montréal,

Québec H2M 2W4
  • Phone: 514 383-8383
  • Fax: 514 850-4888

Complaint procedure

 

The Fonds de solidarité FTQ has set up a simple but effective procedure to quickly settle any complaint or prejudice, whether real or perceived, experienced by its shareholders.

The Fonds de solidarité FTQ will treat your complaint fairly and confidentially and with respect for all the parties involved.

How it works

Sometimes a phone call is all it takes to resolve a complaint. Our staff is trained to quickly and effectively respond to our members. Contact Shareholder Services at one of the following numbers:

Montréal: 514 383-(FONDS) 3663
Québec City: 418 628-(FONDS) 3663
Toll free: 1 800 567-(FONDS) 3663

If you are not satisfied with the response or with how your complaint is being handled, you can ask to escalate the matter to the agent’s supervisor, who will study the file and call you back within two business days.

Most disputes are resolved by this stage but if this is not the case for you, you may send a complaint letter to the address below, describing the facts, reason for the complaint, and if applicable, what kind of resolution you are seeking. You will receive a written reply from the Fonds de solidarité FTQ within 10 business days of the date we receive your complaint.

Shareholder Services
Fonds de solidarité FTQ
8717 Berri Street
Montréal QC
H2M 2T9

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